Psychological Effects of Technology Addiction - 2362 Words

PSYCHOLOGICAL EFFECTS OF TECHNOLOGY ADDICTION Technology is taking over all aspects of life. Education, work and leisure are all becoming increasingly dependent on being able to interact with technology. But what of the academic or career prospects of those who do not want to interact with this technology? Before taking this English 305 class, I tried to avoid computers as much as possible. I didnt have any interest in cyberspace such as chatting, email, and gender swapping. Through this class, I had a chance to contact others through cyberspace. However, I still have a fear of computers. I decided that I want to know more about computers and cyberspace. I will first discuss cyberspace, then I will discuss about technophobia. Its well†¦show more content†¦Raubs (1981) early study reported that older people were more anxious than younger people. Other research indicates that the over fifties are less anxious than the under thirties, suggesting that far from reducing anxiety, computer experience can increase anxiety level s (Brosnan pg. 11). However, Anderson (1981), Elder et al. (1987) and Igbaria and Parasuraman (1989) have all found that age has a positive effect upon computer anxiety. As the diffusion of technology throughout many aspects of life has exposed virtually everyone to computerization, the relationship between anxiety, age and experience has become less clear. The only clear relationship between age and computer anxiety would therefore appear to be with respect to ones age when first interacting with a computer. I found a very interesting study, which shows the difference of psychological impact between male and female. Just as technophobia has been reported as affecting more females than males, computer addiction has been found to be almost exclusively a male phenomenon (Shotton, 1989). Brosnan (1995) identified that in a student population, male students first interaction with computers occurred significantly earlier than female students first interaction with computers. This is sign ificant as Todman and Monaghan (1994) report that early use of computers is associated with more favourable quality of initial experience, which leads to lower anxiety and greaterShow MoreRelatedOveruse Of Technology1369 Words   |  6 Pagesattached to technology the more advanced it gets. Some children spend more than five hours per day on hand held smart technology. This indicates that smart technology is one of the reasons that children don’t socialize like they used to in the past. Nowadays, parents allow young children to spend too much on screen time. Even though technology has both advantages and disadvantages in today’s life, exposing young children to technology at an early age results in many unnoticed negative psychological effectsRead MoreHow Does Internet Addiction Affect Different Aspects Of An Individual And The Brain?1700 Words   |  7 PagesHow does Internet Addiction affect different aspects of an individual and the brain? Internet Addiction Disor der, abbreviated as IAD, is defined loosely as a pattern of addictedness to the use of the internet (Mosher). Chao and Hsiao defined IAD as â€Å"an individual’s inability to control his or her use of the internet, which eventually causes psychological, social, school, and/or work difficulties in a person’s life† (Akhter). Many reports believe that an individual may rely on the internet to avoidRead MoreEffects Of Video Games On Children Essay1357 Words   |  6 PagesScreening to a halt: Are parents in New Zealand able to identify signs of dependency or addiction in their children due to over use of screen-time from the recreational use of video games? Digital technology and the vast amount of video games have increased the amount of screen time consumption in contemporary New Zealand society. The saturation of smart phones, ipad’s, tablets, computers, game consoles and the Internet are devices with the means of connection to gaming. Many New Zealand familiesRead MoreEssay on Media Addiction1228 Words   |  5 PagesMedia Screen Addiction Definitional Argument Essay When most people think of addiction, they think of crack heads and alcoholics. Although those are the most common types of addiction, there are also more unusual things. Addiction is a psychological and bodily dependence on a substance or practice which is beyond voluntary control. In a sense, every person has a form of addiction. Weather to caffeine, or food, or cleaning, they are all small kinds of addiction. One addiction that is spreadingRead MoreThe Impact of Mobile Phones on Teenagers1244 Words   |  5 Pagestherefore a necessity to inform today s youth of the effects of owning a cellular phone. By reason of request from Mr. Howard, Prime Minster of Australia, to hear the concerns of Australia, a conclusive survey was conducted and revealed that children and teenagers are not aware of the major issues regarding mobile phones. Consequently, these issues need to be recognized by youth and society in order to prevent the harmful effects regarding addiction, health and debt among st teenagers. These findingsRead MoreSocial Media And Its Effects On Society1564 Words   |  7 PagesWithin recent years the Internet and computer technology have made great advancements, allowing for the age of social media to be born and subsequently shaped into what it is today. Social media has become so largely desirable to modern day society due to its large and easy accessibility amongst citizens. However, social networking sites such as Facebook have been found to have negative impacts on individual’s social and psychological well being including things such as basic empathetic social skills1Read MoreCell phone addiction1352 Words   |  6 Pagesï » ¿Final paper about cell phone addiction Over the years, cell phone addiction has gained public attention. There are several reasons why this case can attract some many researchers to study this.. First of all, mobile phone is new technology and some people have curiosity. They try to understand what will happen when they download new cell phone application. Studying in this field would allow business corporation to earn much money. Second, certain mobile phone behaviors are considered to be problematicRead MoreEtiology, Predispositions, And Vulnerabilities1738 Words   |  7 Pagesdesigned to explain the how IAD develops in an individual and how it is then maintained. These models draw from different fields of psychology such to determine different theorised causes for the addiction such as biological factors (such as chemical imbalances making one more susceptible to addiction), psychological predispositions (such as other mental health problems or personality) and social factors (such as culture, socio-economic standing and acceptance of the Internet from others). Whilst theseRead MoreThe Internet Addiction Disorder1152 Words   |  5 Pagesproblem streaming throughout the global society today is IAD or Internet Addiction Disorder. Our culture along with many others has been consumed with the ease and pleasure of shopping, gaming, and social networking through online portals to the point that it has become an overwhelming problem for some people. What Internet Addiction Disorder is exactly has been the topic of much debate and so has what makes internet addiction so addicting. IAD is a serious problem and is receiving attention from allRead MoreTime Vs. Computer Addiction882 Words   |  4 Pagesgreat tool to use, there is a possibility of obsession or overuse of this technology. The overuse, or obsession can cause individuals to neglect others, as well as self. This behavior can result to computer addiction. Obligations can be neglected, because too much time is spent on the computer. According to Wieland, â€Å"Young claims there were 56 million internet users in 1997. Extrapolating from prevalence rates of other addictions, 5-10 percent of users will most likely experience IAD.† Young’s survey

The Era Of Franklin D. Roosevelt And The Civil Rights...

The period of the mid 30’s and 40’s during the Roosevelt presidency presented an evolution for minorities, the foundation for the civil rights movement was set during this era. The urgent necessities for Latinos, Blacks, and Native Americans came into focus for a government that was largely ignoring them previously. With the downfall of the economy, minorities were economically hit the worst. Many programs put in during Roosevelt’s administration never provided the same success for minorities that their white counterparts achieved. Still, FDR’s administration laid out multiple plans for minorities to achieve future success and equality. As new incentives with housing, industry, and civil rights tries to improve the lives’ of Latinos, Blacks, and Native Americans. To begin with, in Richard Polenberg’s The Era of Franklin D. Roosevelt there are six documents that are presented that provide the status of three different races during Rooseveltâ⠂¬â„¢s presidency. First, Selden Menefee and Orin C. Cassmore provide a detailed report for the WPA on Mexican Pecan shellers in San Antonio during the 30’s. One of the first conclusions made in their reports is that nearly all Mexicans Pecan shellers are in poverty. According to Menefee and Cassmore, â€Å"They earned 5 or 6 cents an hour about $2.73 for a fifty-one-hour workweek† (p. 136). According to Westegg.com, $2.73 in 1938 would add up to, â€Å"$46.43† for a week’s amount of work in 2015. As a result, many workers only earned a small wageShow MoreRelatedA Comparative Analysis of the Activism and Views of Women Held by Eleanor Roosevelt in the 1930s and Hillary Clinton1848 Words   |  7 Pagesdifferences between the activism and views of women held by Eleanor Roosevelt in the 1930s and Hillary Clinton Since Hillary Clinton clinched the position of the First Lady, various attempts have been made to compare her activism and views of women with those of Eleanor Roosevelt. Up to the late 1990s, Eleanor Roosevelt was far much popular than Hillary Clinton. This is because he was married to a disabled husband. To this effect, Eleanor Roosevelt had to work as his Vice President. She represented the presidentRead MoreFranklin D. Roosevelt s Impact On The New Deal939 Words   |  4 Pages3.)Franklin D. Roosevelt was elected into office in 1932 and promised a new deal for Americans. From a social welfare perspective he was viewed as the best president because he advanced social welfare policies. Initial proposals were timid at this time and focused on balancing budgets, similar to prior thinking. Once Roosevelt was elected into office, the activism of those suffering helped push this period in a more progressive era. In 1933 Roosevelt initiated a variety of programs and policies duringRead MoreThe Era Of The Great Depression1359 Words   |  6 Pagesthe U.S. had elected president Franklin D. Roosevelt; a democrat, to be their next president in expectance to reverse the economic damages that had been made. In effect, this had begun the era of The Great depression and the beginning of Liberals challenging traditional laws and values. In fact, the beginning of the 1930’s/40’s affected the rise of conservatism in the U.S by the 1960’s/70’s in three ways, such as the growth of Democratic involvement, Civil Rights, and the decrease of traditionalRead MoreThe National Association for the Advancement of Colored People670 Words   |  3 PagesWhen History Changed The NAACP (National Association for the Advancement of Colored People) was founded in the year of 1909 in New York City. This association is considered the nation’s biggest and oldest civil rights organizations. It was formed in response to the continuing terrible practice of lynching during that period. Lynching was being practiced during this time and affected many people just because of their skin color. The NAACP was made by white and black citizens â€Å"[fought] for socialRead MoreThe Progressive Era And New Deal Era2021 Words   |  9 PagesThe Progressive Era and the New Deal Era had a significant amount of similarities with policies and programs to reform the American society, improve lives and fight poverty in America. Although the Progressive and New Deal Era had many similarities, there were still differences between them that included the views of what needed to be done. Both the Progressive and the New Deal Era’s main goals were to improve the American society. Both the Progressive and New Deal’s accomplishments were rootedRead MoreAp Exam Essays1660 Words   |  7 Pagesof slavery into western territories contributed to the coming of the Civil War. Confine your answer to the period 1845–1861. 4. Analyze the roles that women played in Progressive Era reforms from the 1880s through 1920. Focus your essay on TWO of the following. †¢ Politics †¢ Social conditions †¢ Labor and working conditions 5. 5. Explain the causes and consequences of TWO of the following population movements in the United States during the period 1945–1985. †¢ SuburbanizationRead MoreThe History of Poliomyelitis Essay1749 Words   |  7 Pageswith the President of the United States, Franklin Delano Roosevelt’s, public struggle with the disease and its complications propelled the fight against polio and its associated disabilities to the national forefront. Through efforts for and by FDR, public awareness and financial support fueled the development of therapies to assist polio survivors. Handicapped polio victims facing discrimination because of their impairments drove the disabilities rights movement. They found little or no infrastructureRead MoreThe Great Depression And World War II2840 Words   |  12 Pagespresident Franklin D. Roosevelt held office. He led the United States through the Great Depression and World War II. He was a man who symbolized change, progress, and hope and effectively restored the faith several individuals lost as a result of the depression and war. By the time Roosevelt took office in Mar ch of 1933 as the 32nd president, there were 13 million unemployed Americans, and hundreds of banks were closed. Roosevelt faced the greatest crisis in American history since the Civil War. DuringRead MoreA History of African Americans after Reconstruction Essay2543 Words   |  11 PagesThe struggle for development of African Americans and how they initiated change in political, economic, educational, and social conditions to shape their future and that of the United States. (Dixon, 2000) The South’s attempts to recover from the Civil war included determining what to do with newly freed slaves and finding labor to replace them. The task of elevating the Negro from slave to citizen was the most enormous one which had ever confronted the country. Local governments implemented mechanismsRead MoreEleanor Roosevelt set a Precedent for First Ladies by Purposefully Establishing Herself as a Political Figure3033 Words   |  12 PagesEleanor Roosevelt set a precedent for first lad ies by purposefully establishing herself as a political figure. After running as the Democratic vice presidential candidate in 1920, Franklin D. Roosevelt would remain a lifelong political figure as would his wife Eleanor. He was diagnosed with Polio a year later and became bound to a wheel chair; Eleanor Roosevelt would step into the political sphere on his behalf as well as her own, where she purposefully established herself as a polished political

Total Quality Management A Case Of Barclays Bank Free Essays

string(56) " the world with over three hundred years of experience\." Abstract A number of bankers hold the school of thought that banks fall under the finance industry instead of the service industry. In consequence, the competition is more inclined to financial prowess rather than service quality. The banking and financial institutions devote their resources, system, time and people more on managing the cash and the assets instead of managing customers and service. We will write a custom essay sample on Total Quality Management: A Case Of Barclays Bank or any similar topic only for you Order Now The procedures and products setup are in line with the bank’s convenience instead of the customer’s convenience. Additionally, most of the systems are designed with the aim of controlling the customers rather than offering satisfaction. Banks and financial institutions usually give customer service and satisfaction low priority. With few systems designed to monitor customer loyalty. Contrary to that thought, banks and financial institutions provide the service of financial custody to its customers thus belong to the service industry. For this reason, total quality management is applicable in the banking sector given its success with manufacturing industries. Banks stand to benefit from implementation of total quality management owing to the fact that their survival depend on customer loyalty and satisfaction. However, banking sector is somehow slow in reallocating into the customer-first archetype. The paper focuses on Barclays bank; it outlines and analyses how the banking organisation has introduced and developed a comprehensive system of total quality management in addition to the impacts of the implementation. Furthermore, it provides a critique on the same while highlighting possible areas necessary for improvement. Background The current global market is highly competitive with a characteristic of ever escalating customer demands such as, the need for improved products and services. Most markets have increasing supply of aggressively priced services and products from low labor cost sources. With the current competitive threats present in the market place, it is imperative for organisations and businesses to embrace improved and result oriented strategies (Cheng, Madan Motwani, 2012). Incessant enhancement in total business activities with a keen focus on customer all through the entire organisation, in addition to prominence on quality and flexibility is of the essence to an organisational success. Quality, its management, and the associated continuous improvements play a significant role in many organisations. It is equally important to note that most organisations and businesses utilize total quality management as a means through, which they can endure in increasingly belligerent markets while maintaining their competitive edge over their challengers. The lifeblood of all businesses and organisation is its customers. In most cases, customers determine the sales of businesses and organisations based on their perception of the product and service quality. In consequence, quality concludes profits while the customers delineate and determine what quality entails. The implementation of total quality management has a myriad of benefits to an organisation and business as a whole; increased market share, amplified profitability, customer and employ satisfaction and heightened competitive edge against competitors. High quality has a direct correlation with the survival of organisations challenged with strong global competitors. In most organisations, competitive success is because of high quality (Eriksson Hansson, 2010). Presently, the high-end significance of implementing total quality management makes it imperative for organisations and businesses to embrace high quality, its management and continuous improvements, especially in the current increasingly competitive market. The organisations that fail to embrace the principle of total quality management are bound to be unsuccessful. Additionally, total quality management is no longer an alternative for organisations willing to survive in the strong competitive markets. In ensuring customer confidence and competing for international business, organisations with ISO certification hold a distinct edge against their rivals. To the quality conscious buyers, total quality management is an imperative process of value addition (Dusseav, 2012). Total quality management entails the methods of management used to improve the productivity and quality in a business organisation: A widespread management approach operates horizontally across a business organisation. Total quality management involves all employees and departments extending forward and backward to include both customers and suppliers. Total quality management model employs a systematic approach on improving quality based on; personal accountability for assemblage success, team-based work groups, running of the work process possessed by individuals, motivation, and quality desire above quantity and facilitated communication involving functional areas and groups. Within the model, suggestions for improvements are sought from every echelon of the business organisation while motivation is distributed through recognition programs and profit sharing. Employee training in the scientific approach to fact-based problem solving remains the feature of the TQM model. The model embraces the use of tools like process flow charts, orthogonal arrays, statistical process control charts and Pareto charts (Cheng, Madan Motwani, 2012). For any business organisation, quality provides a strategic advantage; a heightened competitive advantage and organisational survival. An organisational strategy based on quality aimed for competitive advantage usually emphasises on strategic resource on unremitting quality enhancement. In addition to creating price-value advantage above competitors, quality allows the organisation to charge a superior per unit sale price through differentiation. A business organisation is able to achieve a more sustainable competitive advantage through implementation of strategy of high quality. Organisations operating and competing on quality hunt an operational strategy capable of controlling product and service quality while seeking incessant improvement. Different market researchers suggest that organisations should focus on quality improvement in order to gain competence instead of laying emphasis on the current foci including efficiency, revenue, and market share. The current foci are by-products of competence that an organisation can achieve through focusing on product and service quality. Organisations vary in terms of the management practices, culture and the processes used to produce and deliver the products and services (Cheng, Madan Motwani 2012). In this regard, total quality management strategy varies from one organisation to another. However, total quality management calls upon techniques and tools of lean manufacturing, quality control, ISO 9000, six sigma, and a customer focused culture. Introduction Barclays bank is one of the leading financial institutions across the world with over three hundred years of experience. You read "Total Quality Management: A Case Of Barclays Bank" in category "Essay examples" The headquarters of Barclays Bank is situated in the UK with various branches across several countries worldwide. The bank has a strategy to increase the growth potential through continued diversification of business by customer, geography and product. It has the responsibility of progressing, investing, lending and protecting the money of close to thirty million customers across the globe. One of its branches has built a very strong reputation; the Barclays Bank Plc, Mauritius. The Mauritius branch; with close to one thousand one hundred employees, offer various services for corporate as well as individual customers. Quality implementation There are a myriad of approaches and models for a successful implementation of total quality management within an organization. Some of the approaches and theoretical models that are extensively used include; Crosby’s 14 steps to Quality improvement, Juran 10 points for quality improvement and W.E Demings’ 14 points for quality improvement (Bowen, 2013).While a widely agreed upon approach does not exist, Barclays bank has applied an implementation approach that borrows certain concepts and strategies from all the widely known approaches. The bank has implemented its total quality management system in a more customized way. The bank has adopted the EFQM framework theory in its implementation of TQM. Basically, the approach calls for a focus on results, customers, dependability of purpose, involving and training employees, incessant learning and social responsibility. The bank has applied all these criteria in its implementation approach of TQM (Sila, 2012). In a bid to improve its competitive edge and survivability, the branch has employed a number of strategies that ensure high quality of service delivery to their customers. It has embraced unremitting enhancement in total business activities, with a keen focus on customer all through the entire organisation. It is imperative for the bank to create constancy of purpose for unremitted enhancement of services and products. Barclays bank has embraced this as the first priority in implementing quality management. The bank has allocated its resources for long term planning instead of short-term profits. In order to ensure competitiveness and existence of the bank, it has invested in quality and innovation (Dusseav, 2012). Its management motivates their employees in addition to clear communication of the bank’s policies. The strategy of total quality management implementation has been generally broken down into two major categories in the bank’s modus operandi: Human resource m anagement and service quality, and customer satisfaction implementation. Under each major category of the strategies, there are subdivisions of the strategies. All these form a coherent system of TQM implementation at the bank for improved competitive edge as well as survivability. Quality Service and H R Management Barclays bank acknowledges the significance of the human factor as a major determinant in the successful implementation of total quality management. As a result, the bank has accorded superior attention to human factors such as motivation, teamwork and cooperation. The bank conducted an interview on their employees in regards to their viewpoint, before the implementation of total quality management. A number of employees agreed on the introduction of the total quality management by the management. They held the belief that there was a relationship between the introduction of TQM and the success of the bank. The bank introduced the system through written pamphlets to its employees. In an effort to thoroughly understand how the bank has introduced and develop its TQM system, an analysis of the three sub-divisions under human resource management in light of quality management was undertaken (Eriksson Hansson, 2010). Focus on meeting employee needs Barclays bank focuses on employee needs given that the bank tries to improve their performance through encouraging creative thinking, holding training programs and teamwork. All these activities are aimed at enhancing the employees’ professionalism. Additionally, the bank provided its employees with a chance to express their views while offering rewards for excellence performance. It has a competently designed training program that emphasises on incessantly improving the professional skills of its employees. Techniques such as, workshops, industry level seminars and job training are employed to ensure the efficiency of the program. Focus on continued improvement In a bid to meet the needs of its employees, the bank management tries to enhance the quality continuously through mistake avoidance, cost minimization of financial services, keeping of good documentation system and unremitting amendment of work practices. According to the employees, the bank strives to focus on the customers as well, given that they run surveys with the aim of finding out the customer’s needs. The bank is characterized with listening and providing financial advice to its employees’ interests and needs (Edwards, 2013). Focus on management competition needs It is important to realize that, through creation of effective means of communication between the employees and the customers, the bank has managed to develop their competitive edge. The bank acquired an ISO certification, which has led to a heightened bank performance level as compared to other banking institutions. Additionally, Barclay bank is always on the look-out for new technology aimed at modifying the current process of operation. The bank’s management acknowledges the importance of process innovation in a bid to evaluate their operation processes and the need to alter them. Process innovation has seen the bank to greater heights in terms of customer and employee satisfaction. The innovation allows the lower level management within the bank to communicate to the top management on exactly how the processes should be conducted in order to reflect the true customer satisfaction (Eriksson Hansson, 2010). Customer satisfaction Barclays bank holds both individual and cooperate customers with high esteem as it acknowledges their significance in the success of the institution. In a bid to create an impressive customer appeal and product and service endorsement, the management of the bank has placed life-long strategies within its services provision. These strategies are focused on constantly delighting and surprising their esteemed customers ahead of their arch competitors. The management of Barclays bank not only ensures that their esteemed customers purchase their product but also recommend the products to their families and friends (Frick, 2009). In an interview conducted to establish the level of customer satisfaction, Barclays showed a satisfactory level of satisfaction to the needs of their customers. The bank has modern technical equipment such as A.T.M services which help save the customers time thereby facilitating their deal with the bank. Apart from the A.T.M services, the bank has employed various strategies aimed at reducing the processing time of its key products and services such as new accounts, loans, credit cards and cheque encashment. Through innovation of mobile applications, the waiting period and down time as well as the queuing period has been significantly reduced (Edwards, 2013). According to the customer feedbacks, Barclays bank delivers most of its promises to their customers. It has eliminated a number of bureaucracy procedures that are deemed obstacles on delivery of promise agreements. The bank management has created an image of reliability among its customers through the use of good dependable documentation. In order to improve the level of customer satisfaction, quality of services offered by the bank is undertaken by qualified employees. The employees are trained to serve the customers with friendliness and efficiency. The working hours of the bank are deemed suitable for their customers and employees on a similar basis. The bank’s skilled employees not only offer quality services, but also quick delivery. This creates a sense of customer being the emphasis of the banks operation. Barclays has effective communication systems through, which the customers’ complaints are channeled and promptly handled. This way, the bank improves on its weakest areas on customer service thereby enabling the customer to feel appreciated as part of the bank. Additionally, the bank focuses on improving the quality of products and services offered in the bank apart from customer service. Barclays bank has some of the best interest rates, inclusive of all charges and hidden fees thereby depicting the quality of its services and products. The enquiries made by the customers either through phone or in person are promptly answered. The bank has trained its employees to employ good work ethics in responding to customer enquiries: few rings before the phone is picked up, reduced number of transfers before the customer is connected to the right person and prompt answering of the phone (Edwards, 2013). The bank employs accuracy and timeliness of account statements as compared to their competitors. This ensures the customers’ trust on the bank while upholding the bank’s image, reputation and integrity. These qualities put the bank at a higher competitive edge within the banking industry. Conclusion In conclusion, the implementation of the total quality management in Barclays is considered successful given the numerous benefits associated with the embrace of the system. The level of commitment practice by the bank’s management has greatly ensured an improved quality of the services offered at the bank. The bank has witnessed a number of benefits associated with the influence of customer satisfaction and continuous process improvement methods on the quality of service delivery and profit margins. The services offered at Barclays have been identified as some of the best as compared to other financial institutions. In terms of focus on employees, the bank has been ranked top as its rewards its employees with competitive salaries. The high quality of services offered by the bank has allowed the bank to charge high prices for its products and services on similar basis. This has ensured high profitability and increased competitive advantage over their rivals. Total quality mana gement should not be considered as alternative, instead effective strategies should be adopted to ensure its successful implementation. In order to ensure that total quality management implementation is effective, it is recommended that the bank expands the role of internal auditor to examine the bank’s performance in terms of service, quality, value and cleanliness instead of limiting their functions. Even though the bank utilized written documents during the introduction of the TQM implementation, it is imperative to change the banks configuration and work practices to facilitate accomplishment of the TQM concepts. It is a daunting task for the bank to differentiate itself from its competitors given that an introduction of a new marketing strategy will automatically be copied. It is therefore imperative for the bank to ensure high quality of services, products and service delivery in a bid to ensure the customers’ loyalty. Bibliography Bowen, R. (2013, December 4). Learn the Theories of Total Quality Management. Retrieved October 31, 2014. Cheng, C. H., Madan, M. S., Motwani, J. (2012) Implementing quality management in the banking services sector. Total Quality Management, 7(4), 347-356. Dusseav, S.P. (2012)†An analysis of the relationship between financial performance and TQM†, University of Missouri. Eriksson, T Hansson, J. (2010) â€Å"The impact of TQM on financial performance†, Measuring Business Excellence, Vol. 7, No. 1, 36 – 50. Edwards, C.(2013) Barclays Bank Plc V. Rbs Advanta. Reports of Patent, Design and Trade Mark Cases, 113(10) 2012, 307-319. Frick, R. A., (2009) The application of total quality management on service quality in banking. New York, NY: Wiley. Sila, I. (2012). Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: An empirical study. Journal of Operations Management, 23(12), 83-109. Appendix TQM- Total quality management A.T.M – Automatic teller machine ISO 900- A family unit of quality management standards How to cite Total Quality Management: A Case Of Barclays Bank, Essay examples